Street Radio does not sell your personal information. We use it to operate the website, manage artist submissions, contact artists about their music, deliver fan subscriptions and understand whether promotional materials are being used.
1. Who we are
Street Radio is the controller of personal information collected through streetradio.co.uk and its related artist, fan, schedule and promotion services.
You can contact us at privacy@streetradio.co.uk.
2. Information we collect
- Account and contact information: username, artist or display name, email address, password hash, verification status and account status.
- Artist profile information: biography, profile and cover images, website, social links, genre and other details you choose to publish.
- Music submissions: tracks, titles, descriptions, tags, artwork, genre, upload dates and confirmation that you hold the necessary rights.
- Technical and security information: IP address, approximate country or city, browser or device information, language, timestamps, referrer and login or verification records.
- Fan subscription information: email address, subscription choices, verification, unsubscribe and delivery events.
- Messages: information provided through our contact forms or when you communicate with us.
- Airplay and promotion activity: the campaigns and tracks connected with an artist, email delivery status and the engagement information explained below.
3. How we use your information
- To create, verify, secure and administer artist accounts.
- To review, host, stream, promote and manage submitted music.
- To publish artist profiles, tracks and any supporter badge earned through the promotion programme.
- To schedule shows and tell selected artists when their music will be played.
- To provide promotion kits and measure whether they are being used.
- To deliver fan subscriptions and other communications people have requested.
- To respond to enquiries, prevent misuse and maintain the security and performance of the service.
- To meet legal obligations and protect Street Radio, our artists and listeners.
4. Our lawful bases
Depending on the activity, we rely on one or more of the following UK data-protection grounds:
- Contract: where processing is needed to provide an artist account, host a submission or deliver a service you requested.
- Consent: for optional fan marketing and other activities where we specifically ask for permission. You may withdraw consent at any time.
- Legitimate interests: to operate and protect Street Radio, communicate with artists about selected music, administer airplay campaigns and understand promotional participation. We consider the effect on individuals before relying on this basis.
- Legal obligation: where the law requires us to keep, use or disclose information.
5. Email verification, fan mail and airplay
We send account and subscription verification messages so that email addresses can be confirmed. Fan newsletters or marketing are sent where the subscriber has consented and include a way to unsubscribe.
If Street Radio selects an artist's track for airplay, we may send an advance notification and reminder to the email address on the artist account. These messages include the scheduled show information and a personalised link to the artist's promotion kit. Artists can manage airplay email preferences using the link supplied in those messages or by contacting us.
6. Promotion-kit and social engagement
Personalised promotion-kit links allow us to associate activity with the relevant artist and campaign. We may record:
- when the promotion kit is opened and whether the visit came from the first email or reminder;
- downloads of campaign images or other promotional material;
- use of caption-copy and outbound social-sharing buttons;
- a public post link voluntarily submitted by the artist; and
- post-performance figures recorded by an administrator, such as public views, likes, comments or shares.
Street Radio administrators use this information to prepare private campaign reports and understand which artists support shared promotion. An artist may receive a public Gold Supporter badge after meeting our verified-support standard, but detailed engagement reports are not shown publicly.
Engagement may inform future editorial or airplay decisions. These decisions are made by the Street Radio team and are not solely automated decisions producing legal or similarly significant effects.
7. Who we share information with
We do not sell personal information. We may provide limited information to companies that help us run the service, including website hosting, email delivery, security, analytics and streaming providers. They may only process it for the services they provide to us.
We may also disclose information where required by law or where reasonably necessary to protect rights, safety and security. If a provider processes information outside the UK, we take steps intended to ensure an appropriate lawful transfer mechanism or protection is in place.
Artist profile information, music and a Gold Supporter badge may be public when the relevant account or content is published. Submitted promotion-post links may point to public third-party social posts.
8. Cookies, logs and embedded services
We use essential cookies where needed for login, security and site operation. Our server also creates technical logs when pages or media are requested.
Pages may contain players, widgets or links supplied by third parties, including radio-streaming and social-media services. Those services may receive technical information such as your IP address and browser details and may use their own cookies. Their privacy policies apply when you interact with them. Where consent is legally required for a non-essential cookie or similar technology, it should not be set before that consent is obtained.
9. How long we keep information
We keep personal information only for as long as reasonably needed for the purpose for which it was collected, to maintain appropriate service and campaign records, resolve disputes, prevent abuse and comply with legal obligations.
Account, track and campaign information may be retained while an account or related service remains active. After deletion, cancellation or unsubscribe requests, we may retain limited records where needed to honour preferences, maintain an audit trail or meet legal requirements. Retention periods are reviewed according to the type of record and why it is needed.
10. Your data-protection rights
Depending on the circumstances, you may have the right to request access, correction, deletion, restriction or portability of your information, and to object to some uses of it. Where processing is based on consent, you may withdraw that consent at any time without affecting earlier lawful processing.
Your right to object: You may object to processing based on our legitimate interests. You also have an absolute right to object to direct marketing. Contact us using the details below.
These rights are not absolute in every case. We may need to confirm your identity and will respond within the period required by applicable law.
11. Security
We use reasonable organisational and technical safeguards designed to protect personal information. No website, transmission or storage system can be guaranteed completely secure. Please contact us promptly if you believe an account or personal information has been compromised.
12. Children
Street Radio is not intended for children under 13, and we do not knowingly collect their personal information. A parent or guardian who believes a child has provided information should contact us so we can investigate and take appropriate action.
13. Changes to this policy
We may update this policy when our services or legal obligations change. The current version will be published on this page with its updated date. Where appropriate, we will provide an additional notice about a significant change.
14. Contact and complaints
Privacy enquiries:
privacy@streetradio.co.uk
If you have a concern, please contact us first so we can try to resolve it. You also have the right to complain to the UK Information Commissioner's Office. Details are available at ico.org.uk/make-a-complaint.
This page is a practical description of Street Radio's current data use. It should be reviewed whenever new tracking, marketing, account or third-party services are introduced.